Evidence-Based Management

   
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July 4, 2008
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April 20, 2008
EBM in Malaysia

Dear all,

 I am an associate  professor in management at Management and Science University (MSU) in Malaysia. I am trying to sell the concept of EBM to our university's top management. We have some money to bring in good speakers so I would be interested in talking to anybody who could deliver an effective 2 day seminar on EBM at a reasonable price. My contact is: ridhwan_fontaine@msu.edu.my.  

 Best regards

Dr Ridhwan Fontaine

MSU, Malaysia 

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Posted in Default by Ridhwan Fontaine | Permalink | Comments (2)


March 26, 2008
Health Care Managers’ Attitudes towards EBM

I'm writing a thesis and need any journal articles about the attitudes of health care managers towards the practice of evidence-based management.

I appreciate any links or cites you may have.

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Posted in Academic research by Backitup123 | Permalink | Comments (1)


February 1, 2008
Teaching Evidence-Based Management. Help!
I am trying to teach evidence-based management in an upper division undergraduate course. I have assigned Pfeffer and Sutton's book, Evidence-Based Management. The students love it. I have also borrowed an assignment Sutton posted in his syllabus which he put up on the evidence-based management website.

ASSIGNMENT #1 DUE
Provide an example not from the reading (or www.evidence-basedmanagement.com) where evidence-based management would improve decision-making.

However, I find my students are floundering. They don't know how to go about this assignment, and I'm sure exactly what to tell them. 

If any of you out there are also trying to teach evidence-based management, I would greatly appreciate it if you could share any advice you give your students or different assignments you might have. Or if you would be willing to share some sample student papers, I would appreciate that as well.

I start by telling them to follow the recommendations already in the book–the ones summarized in Table 1.1 and Table 2.1. I have tried to develop some additional guidelines for the students, but they fall short of what my students need.

I told them to focus on a specific decision, not a case or situation. 

I also told them to look at a decision where applicable research exists.

I also told them that although EBM applies equally to organizations that seem to be making good decisions on the surface (and I cited your example of the gaming industry here) as it does to to ones that are making poor decisions, it is probably easier for them to be able to demonstrate how EBM would help if they looked at examples of poor management decisions. 

One team in my class was thinking about examining the FedEx-Kinkos merger. I suggested to them that they may want to instead look at an acquisition or merger that did not go well, such as the acquisition of Chrysler by Mercedes. I pointed out that there is a lot of research on mergers and acquisitions they could look at to see if an evidence-based approach may have made a difference in the decision to acquire Chrysler.

That team took the route of choosing a topic by first finding a management decision that interested them. I told my class that they may want to instead start with research that might inform a management decision. In Sutton's blog, he made the suggestion of using the Research Digest Blog, and it was very helpful. I recommended the site to my students and explained to them that it had a section on occupational psychology and that one of the entries pointed out that brainstorming was not a particularly good way to come up with new ideas when compared to having people come up with ideas individually. They probably have experienced some situation in their work lives where brainstorming was used and it wouldn't be hard to show how an evidence-based approach might lead to a better decision. 

I also suggested that they look for examples of decisions that are informed by the ideas of management gurus, by management fads, and by ideas in the HBR list of "breakthrough" ideas.

The drawback to starting with the research first and then finding the decision is that although this may be a good approach to this assignment, it isn't particularly transferable to their work lives. In their work lives they will need to start with a potential decision first.

It is interesting. As I write this I just realized that my suggestions are all focused on using existing research instead of creating experiments to test assumptions or try out new ideas in pilot projects. I guess I should probably talk more about pilot projects in class. 

Nevertheless, the guidelines for students that I came up with are a start, but my students need more guidance than I have been able to come up so far. So if you have any suggestions (or sample papers) you'd be willing to share, I'd appreciate it a lot.
- Don
Don McCormick
Department of Management, College of Business and Economics
California State University Northridge, Juniper Hall 4218
18111 Nordhoff St., Northridge CA 91330

"The end of all education should surely be service to others." - Cesar E. Chavez

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Posted in Teaching by Don McCormick | Permalink | Comments (2)


January 29, 2008
The Greater Good: A Fantastic Evidence-Based Publication

Check out the Greater Good, a publication out of UC Berkeley.  They publish wonderful articles on what they call "The Science of Living a Meaningful Life."  Many of the topics – power, forgiveness, building gratitude – relate closely to evidence-based management. They do a great job of translating rigorous research, and on top of that, you can get all the articles from free online.

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Posted in Academic research by Bob Sutton | Permalink | Comments (0)


December 19, 2007
Research Digest Blog

Check out the Research Digest Blog.  This great blog is produced by the British Psychological Society. They specialize in summarizing the findings from peer–reviewed psychological research.  In addition to the summaries, they provide complete references to the studies and links to the abstracts of the original articles. It is a fantastic example of how to help readers see (and judge) the sources of published claims.  And this site is a wonderful antidote to the nonsense and half-truths published on so many blogs – which is usually impossible to confirm or evaluate.

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Posted in Academic research by Bob Sutton | Permalink | Comments (0)


October 17, 2007
Award for client of evidence-based management group

Sea View IPA, an Oxnard, California client of MED3000, has received the Ronald P. Bangasser Memorial Award for Quality Improvement from the Integrated Healthcare Association (IHA).  The award was presented during a special ceremony on October 4, 2007. The IHA is a statewide group that promotes quality improvement, accountability and affordability of healthcare in California. 

"We commend Sea View IPA on receiving this prestigious award," said Lynn Stratton Haas, Vice President of of MED3000.  "At MED3000, we work with our Network Service clients to continuously produce measurable and quantifiable data to help them better manage patient populations."  MED3000 advances the performance of medical practices and physician networks.  Focused on the provision of evidence-based management and evidence-based medicine, MED3000 empowers physician, IPA, hospital and health system clients across the United States.

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Posted in People by Paul Reist | Permalink | Comments (0)


October 16, 2007
Jeff Pfeffer on the Krow Show, Oct. 17

Professor Jeffrey Pfeffer will appear on the Krow Show with Paul McLoughlin on Wednesday, October 17, 2007, at 1 p.m. EST (10 a.m. PST).

"Conventional management wisdom is often just plain wrong." So says Jeff Pfeffer in his book, What Were They Thinking?  Listen to Jeff's talk, titled "Think Harder; Do Different". 

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Posted in Management practice by Daphne Chang | Permalink | Comments (0)


May 1, 2007
Talent Evidence-Based Measurement

Until we can provide evidence of the impacts of Talent Management practices and of Workforce Performance in terms of business outcomes, companies will not fully understand or recognize the value of their human capital.

This is not a new topic for Leaders. HR has used metrics for a long time. However, their typical metrics at best can be used to manage the HR function and fulfill compliance requirements.  And they rarely operate 'at best'. More commonly their metrics are used in a vacuum with no view toward the impact on the business. 

An example is time to fill.  Is is really important to reduce time to fill if we consequently reduce quality of hire? Most organizations don't even connect the two measures.  We need to evaluate time to fill in the context of time to productivity, performance, 1st year turnover, LOS, and potential so that we do not chase a target that may be detrimental to the organization.  The goal is the balance of time and quality - same for cost per hire.

Another favorite HR metric is turnover. This metric tells executives very little and therefore fails one basic test of good measurement.  What will you do differently or what decision is informed now that you know this number?  If we're honest we know the answer is nothing.  However if you monitor the turnover of high potentials and the best performers executives will be interested. Staffing should measure the turnover of new hires.  Learning Officers should look at the experience / knowledge lost.  OD practitioners should focus on the turnover of Leaders. You should also monitor poor performer turnover.  By monitoring these metrics you will identify trends and outcomes that lead to action. You are also likely to find leading indicators of business outcomes.

Talent Measurement systems, including the content rich technology needed to measure and report efficiently, can help us provide evidence of the value of human capital.

Joanne Bintliff-Ritchie, Chief Strategist, DoubleStar Inc

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Posted in Default by jbintliffritchie | Permalink | Comments (1)


March 30, 2007
Reaching Evidence 2.0

Tracy Allison Altman on her blog Evidence Soup asks the question 'Will Enterprise 2.0 help us get to Evidence 2.0?'  "As companies adopt XYZ 2.0, they need to ask how this can help them achieve better evidence-based management,"  she suggests.  She then offers three ways to approach 'Evidence 2.0', offering pros and cons, touching on the balance between freedom and control that looms larger every day in light of the huge growth of social media.   In the end she leaves it to the reader.  So  –  what do we think?

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Posted in Commentary by Paul Reist | Permalink | Comments (0)


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